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Welcome to the Frequently Asked Questions (FAQ's) page.
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1. What / Who is TipTopJob ?
2. What software do I need to use the site ?
3. What do I get if I register ?
4. How much does it cost ?
5. Why don't I get any matches for my job search ?
6. How do I set-up a Job Email Alert ?
7. Why don't I get any email alerts for jobs ?
8. How do I cancel and Email Alert ?
9. How do I apply for a job that I've seen on the
site ?
10. How do I see what jobs I have applied for in the past
?
11. How do I follow up a job application ?
12. How do I request a confirmation email when I apply
for a job ?
13. How do I subscribe/unsubscribe from Newsletters
?
14. How do I unsubscribe/remove my details from the Site
?
15. How do I register a CV ?
16. Who can see my CV ?
17. My Email Address has changed, what do I do now ?
18. I've forgotten my login or password details,
what can I do ?
19. I am trying to register but my Email address has already
been used ?
20. How do I unsubscribe ?
21. I've encountered a problem, what do I do ?
22. Will the site be down at any time?
23. How do I clear my browser cache?
24. How do I deal with cookie-related problems?
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1. "What/Who Is theCOMMUNICATIONSjob
?"
theCOMMUNICATIONSjob
is a resource for Employers, Agencies and Candidates. Employers and
Agencies advertise jobs on the site. Candidates can apply by searching
and sending their CV's to the relevant jobs. Employers and Agencies
can search for Candidates matching the job skills they require.
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2. "What Software Do I need To Use The Site?"
Browsers:
Although the site is viewable in most types and newer versions of browsers.
We would recommend Internet explorer version 6.0 or higher or Netscape
version 7.0 or higher.
Cookies:
Temporary and Persistent Cookies must be enabled as they are used to
identify you. If you do not enable cookies that you will not be able
to navigate the site or login.
JavaScript:
Client scripting must be enabled.
Screen resolution:
The Site is best viewed in resolutions of 800x600 and higher.
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3. "What Do I Get If I Register?"
When registered on the site:
Candidates: Each Candidate logs on with their own personal email
address and sets a password. There is an area to upload your CV
so that jobs can be applied for quickly and easily. An email facility
if available for job seekers where you define your criteria and then
we will send you the newest jobs as soon as they come on to the site. There
are many resources and helpful links on the site to help aid the process
of job hunting.
Employers and Agencies: For each Client Contact, you will receive
a unique UserName and Password to enable you to login. Once online,
you can buy and pay for
Services online. The Services allow you to register jobs, buy
Banners, CV search and Sponsorship options. Jobs can be posted
by several methods, direct feed, posting sites, email or by direct input
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4. "How Much Does It Cost?"
Currently there are no costs to Candidates to use the site.
For Employers and Agencies, please contact the local Sales
office to get the current rates for the theCOMMUNICATIONSjob
Services. Charges for Services are currently based on each Country
site and then within each Market Sector.
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5. "Why Don't I Get Any Matches For My Job
Search?"
There may be a possibility that there are no available matches for your
job search. This may be due to a shortage of jobs in the category you
are searching for or you may need to refine your search. Usually the
best way of searching is to start with the most obvious words and then
refine your search to match a job that maybe on our system. Generally
our job search works on the basis that it will actually search through
the written text in the description and title of the job and will match
searched keywords to the available jobs.
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6. "How Do I Set-up A job E-Mail Alert?"
Job email alerts are simple to set up. Just register an account as a
candidate. You may need to verify your email address.
If you are already registered, just login and go to 'My
theCOMMUNICATIONSjob'
then, go to 'new job email alert', you will be asked to do a search
for jobs. Once this is completed you will be asked to save this search,
once saved, the search will run automatically when a relevant job has
been posted onto the site. The details are searched for by our system
and then sent to you directly to your email address. You can save up
to 10 searches and these can all be set to send you fresh jobs as soon
as they are posted on the site. This can be very useful for very competitive
areas of business as there can be a lot of competition for certain jobs
and this system will allow you to get an edge over the many candidates
searching for similar jobs.
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7. "Why Don't I Get Any E-Mail Alerts For Jobs?"
There could be a problem with the alerts you have currently set up -
just go to login at the site and then go to email alerts and then existing
email alerts. This will bring up your saved searches and these automatically
send alerts out on each one.
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8. "How Do I Cancel An E-Mail Alert?"
Just simply delete the saved search out of your existing email alerts
section.
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9. "How Do I Find And Then Apply For A Job?"
If you want to find a job on the site there are several ways - you can
do a quick search by keyword on the front page or you can go to the
advanced search page - this will allow you to specify the Industry sector,
the Country, the Region and Counties (where specified) and then which
category keyword that you would like to use to search for jobs.
To apply for a Job, use the link on the Job detail page.
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10. "How Do I See What Jobs I Have Applied
For In The Past?"
If you want to see the jobs you have applied for in the past then go
to the CV's and Letters menu and then click on job application
history - this will show all the jobs to which you have applied.
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11. "How Do I Follow Up A Job Application?"
When you search for a job - full details will be displayed on the screen.
The details include a job reference number, contact person and their
telephone/email details. These details will be stored in your 'job application
history' underneath the CV's and letters menu.
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12. "How Do I Request A Comfirmaion E-Mail
Whe I Apply For A Job?"
You can confirm each job that you have applied for by going to the menu
'My theCOMMUNICATIONSjob'
then at the top in 'accounts and settings' click on 'site preferences'
then choose the selection for receiving confirmations.
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13. "How Do I Subscribe/Unsubscribe From Newsletters?"
Jobseekers
To unsubscribe from our newsletters - login (at our login page) and go to the menu 'My Details',
click on 'unsubscribe' then choose the selection to receive or not to receive newsletters.
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14. "How Do I Unsubscribe / Remove My Details from the Site?"
Jobseekers
To unsubscribe completely from the site - login (at our login page) and go to the menu 'My Details',
click on 'unsubscribe' then click the 'Remove My Details Button' on the screen that appears.
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15. "How Do I Register A CV?"
To register a CV on the site - go to 'My theCOMMUNICATIONSjob'
and then click upload or paste CV. If uploaded, you will need
to have your CV in Microsoft Word format (.doc). Once uploaded
your CV will be attached to any job you apply for. If you decide just
to copy and paste your CV - this is also possible
and the system will put the contents into a .txt document on our system.
Our system will allow you to hold 5 different
CVs so that each can be appropriately formatted for different Job Applications.
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16. "Who Can See My CV?"
Agencies and Employers from all over the world will be able to see the
CV's stored in our database. This is also particularly useful for agencies
who may 'head-hunt' candidates for specific skills. However,
a new feature will be available shortly that will allow you to name
Employers or Agencies that you do not want them to access your CV.
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17. "My E-Mail Address Has Changed, What Do
I Do Now?"
To change your email address, go to the 'My theCOMMUNICATIONSjob'
then the section 'Profiles and Skills' contains the link 'Personal details'
this is where the email address is stored. Just change the email
address and then click update and your new email address will be loaded.
Once this is done an email will be sent to your address instantly. Inside
this email you will see a link, please click on this and your new email
address will be verified, this is necessary for your account to be fully
updated with the new address.
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18. "I've Forgotten My Login And/Or Password
Details, What Can I Do?"
If you have forgotten your UserName then you need to contact our Support
Team. If you have forgotten your Password, go to the login page
and click on 'forgot my password' below the login box. This brings up
a box in which you can type your email address, once this has been done
- the password will be sent to that address. If there are any
further problems then contact our
Support Team.
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19. "I Am Trying To Register But My E-Mail
Address Has Already Been Used?"
If your Email address is already on our system then in the past you
may have used us. If someone else has used your email in
the past, then contact us and we will resolve the problem - please email
our Support Team.
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20. "How Do I Unsubscribe?"
If you would like to remove your details, please send an email to unsubscribe@tiptopjob.com,
with 'remove my details' in the subject.
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21. "I've Encountered A Problem, what Do I
Do?"
If you encounter any problems with the site please email our Support
Team.
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22. "Will The Site Be Down At Any Time?"
The site will be down between 01.30 and 02.30 (BST) time each day for
maintenance.
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23. "How do I clear my browser cache?"
It depends on the version of your browser as to how to clear your browser
cache. Please click
here to follow the simple steps.
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24. "How do I deal with cookie-related problems?"
If you are getting cookie-related problems, there are a number of things
you can try. Please click
here to find several options.
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